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For same-day processing, orders must be submitted before our 4:00PM EST cut-off time. All other orders will be processed the next business day. WHO TO CONTACT For technical questions, please contact our Help Desk Department at 470-865-6100. For questions about your orders/service requests, please contact our Customer Service Department at 470-865-6000 or email Traxit@btg-us.com. For assistance with the website or catalog maintenance, please email marketing@btg-us.com.