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Trax-IT Bulletin

IMPORTANT SHIPPING NOTICE
Benchmark received notification from the small package carriers (UPS and FedEx) that due to COVID-19, they are suspending delivery Service Guarantee for all shipments until further notice. This means if you select an expedited shipping method, such as UPS RED for overnight, they cannot guarantee it will arrive the next business day. Delivery is best effort based on the area and situation. We will keep this notice posted until the shippers notify us they are resuming expected service delivery.  

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For same day processing, orders must be submitted before our 4:00PM EST cut-off time. All other orders will be processed the next business day. 

WHO TO CONTACT
For technical questions, please contact our Help Desk Department at 470-865-6100. For questions about your orders/service requests, please contact our Customer Service Department at 470-865-6000 or email Traxit@btg-us.com. For assistance with the website or catalog maintenance, please email marketing@btg-us.com.